Find quick answers about ordering, delivery, returns, and choosing the right fitness equipment from ShortHoop. If you need more help, contact us at [email protected] or call +1 212 288 1004.
Do you offer free shipping in the United States?
Yes. ShortHoop offers free standard U.S. shipping. Delivery times vary by product size and location, and full details are available in our Shipping Policy.
How do I choose the right power rack or functional trainer?
Start with your available floor space, ceiling height, and training goals. Power racks suit heavy barbell training, while functional trainers suit cable-based, full-body workouts in a smaller footprint. Product pages list the key specifications to help you compare models.
Are your benches and racks suitable for home gyms?
Yes. Our range includes compact benches and racks for home gyms as well as larger commercial-grade equipment. Check the dimensions and weight capacity on each product page before ordering.
What treadmill should I choose for walking, running, or rehabilitation?
Walking treadmills suit steady, low-impact sessions, while higher-powered models suit running. The Spirit Fitness 8.0T Rehabilitation Treadmill is designed for rehabilitation use. Compare motor power, belt size, and speed range on each treadmill page.
Do you sell dumbbell storage and cable attachments?
Yes. ShortHoop stocks dumbbell racks in several sizes, plus cable attachment bars, handles, and add-ons that expand a rack or functional trainer. Browse Dumbbell Storage, Cable Attachment Bars, and Add ons to complete your setup.
How can I track my order?
Use the Order Tracking page and enter your order details as shown there. Our support team responds to inquiries within 24 hours if you need an update.
What is your return policy?
Returns are accepted within 30 days. Please see our Refund & Return Policy for full conditions, and contact support before returning a large item.
Can I cancel my order?
Yes, subject to the conditions in our Cancel Order Policy. Contact support as soon as possible so we can check whether your order has shipped.
Are products in stock ready to ship?
Products shown as in stock are available to order. If an item needs a longer lead time, its product page will show the relevant information.
Who do I contact for support?
Email [email protected], call +1 212 288 1004, or use the Contact Us page. ShortHoop is based at 23 E 74th St, New York, NY 10021, USA.